Frequently Asked Questions
Everything you need to know about your Dermalogica UK order and professional skincare.
How long does shipping take within the UK?
Standard delivery typically takes 3-5 working days. We also offer DPD Next Day Delivery for orders placed before 1pm Monday through Thursday.
What is your return policy for opened products?
We offer a 100% money-back guarantee. If you are not satisfied with your purchase, you can return it within 30 days of receipt, even if it has been opened.
Are Dermalogica products vegan and cruelty-free?
Yes, Dermalogica is certified cruelty-free by PETA and Leaping Bunny. The vast majority of our products are vegan, with very few exceptions containing honey or silk.
How can I track my order?
Once your order has dispatched, you will receive an email containing a tracking link from our carrier partners, DPD or Royal Mail.
Do you offer professional skin consultations?
Yes, we offer complimentary digital skin consultations via our website, or you can use our Face Mapping tool to receive a personalized regime in minutes.
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and interest-free installment options through Klarna and Clearpay.