Returns & Exchanges
At Dermalogica UK, we want you to be completely satisfied with your skincare journey. If a product isn't right for your skin, you can return it within 30 days of purchase for a full refund or exchange.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to begin the process.
Pack Your Items
Carefully place the products in their original packaging, ensuring they are securely sealed to prevent damage during transit.
Attach Shipping Label
Print your prepaid Royal Mail return label from the portal and affix it clearly to the outside of your parcel.
Drop Off and Track
Take your package to any local Post Office and keep your proof of postage; your refund will be processed within 7-10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing